Good alternative dispute resolution courses will focus on communication skills as part of the curriculum. Communication is a two-way process involving both conveying and understanding. The best courses will cover five key areas of dispute resolution and in the process improve the communication abilities of the participants. For more information, you can search alternative dispute resolution service via https://stat11.ca/dispute-resolution-services.
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Finding solutions to difficult problems:-
The first step to finding solutions is to understand the problem. This requires understanding, both in terms of listening and appreciating what is being said and being able to read body language for unspoken but important meanings. This requires high levels of communication and being able to do this should be part of the course content.
Dealing With Emotional People:-
In conflicts, people can often be unreasonable and emotional. To overrule them or ignore the obstacles they place in the way of dispute resolution is counterproductive as they will not cooperate with the process. Without cooperation, resolution cannot happen. Additionally, communication skills are needed to get these people to listen and accept what is being said to them.
Resolving Disputes While Maintaining Relationships:-
The aim of alternative dispute resolution is to settle the conflict without creating a situation where the relationship between the parties is affected. However, with proper communications and diplomacy, the result will be a situation where they can continue to work together.